Property Support Services
Managing a property involves many moving parts, so we’ve divided our services into specialized teams to ensure smooth operations and effective follow-up.
This structure allows both owners and guests to receive the highest level of support. Discover more about how our support teams work below.
Guest Relations Team
Our Guest Support Team handles everything related to the guest experience — from the first inquiry to check-in, and ongoing assistance during the stay. Available 24/7 and fluent in several languages, they ensure every guest receives top-tier service throughout their visit.
Property Admin Support
Our Admin Support Team manages all backend operations, including Airbnb platform requirements and government regulations. They take care of building access, permits, DET check-ins and check-outs, security deposits, and resolve any platform-related issues.
Property Owner Support
Our Property Owner Support Team focuses on all host-related needs. From organizing owner stays to clarifying monthly statements, they’re here to assist with any queries. They also take care of permit renewals and ensure all KYC documentation remains current.
Revenue Management Team
Our Revenue Support Team oversees the financial performance of each property, making sure pricing stays optimized year-round. They adjust rates based on market trends, demand, and seasonality—blending smart technology with hands-on expertise. Prices are also tailored to each booking platform, such as Airbnb or Booking.com, to maximize earnings across all channels.
FAQs Property Management
Monthly statements, containing reservation details and payout information, are provided around the 5th of each month for the previous month. Payments are made before the 10th of each month.
Of Course! You can book your own stay, as long as the calendar is available.
